Auto InsuranceHome InsuranceTenant Insurance
West & James Insurance
Excellent
2158 Waterloo Street, Vancouver, BC V3D 1H2
Profile last updated: February 20, 2026
Est. 2012 50+ team members
3.1
As one of Vancouver's trusted independent insurance brokerages, West & James Insurance is committed to providing British Columbia residents with access to the best insurance products on the market. We partner with a diverse portfolio of insurance carriers to bring you options, savings, and peace of mind.
Our expertise covers auto insurance, homeowners and renters insurance, commercial insurance, and specialized coverage for unique risks. We also offer comprehensive claims support to guide you through the process if something goes wrong.
With 14 years of experience serving our community, we have built strong relationships with insurers and a deep understanding of our clients' needs. At West & James Insurance, we treat every policy like it's our own. Get in touch to start protecting what matters most.
Contact Information
Location
2158 Waterloo Street
Vancouver, BC V3D 1H2
Location Map
2158 Waterloo Street, Vancouver, BC V3D 1H2
Get DirectionsInsurance Lines
Auto InsuranceHome InsuranceTenant InsuranceBusiness Insurance
Specialties
Condo InsurancePet Insurance
Business Hours
SundayClosed
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
Languages
English
Photos
Reviews
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3.1
8 reviews
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H
Harpreet Johnson
Feb 2026
Not what I expected
Based on reviews I expected more from West & James Insurance. The auto insurance rates they quoted were higher than what I found elsewhere. Didn't feel valued as a customer.
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M
Matthew Anderson
Nov 2025
Does the job
West & James Insurance helped me find auto insurance after I moved to Vancouver. Decent rates and good coverage. Not the most high-tech office but they get results.
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W
Wei Li
Nov 2025
Great advice
The broker at West & James Insurance gave me excellent advice on how to lower my auto insurance premiums. Very honest and transparent about what I actually need.
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E
Emma Singh
Sep 2025
Perfect for small business
West & James Insurance set up our commercial liability and property insurance. They understood our industry and found coverage that actually fits our needs.
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N
Nicole Cote
Jan 2025
Saved us money on auto insurance
Switched our auto insurance through West & James Insurance and saved a significant amount. The broker took the time to explain all the coverage options clearly.
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F
Fatima Murray
Oct 2024
Recommended by a friend
A friend recommended West & James Insurance for home insurance. They delivered on the promise of good rates. Communication could be a bit more proactive.
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B
Benjamin Stewart
Sep 2024
Family business feel
West & James Insurance has that family business feel that you don't get from big insurance companies. They genuinely care about finding you the right coverage.
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R
Rebecca Campbell
Sep 2024
Poor communication
My biggest issue with West & James Insurance was the lack of communication. I had to call multiple times to get updates on my home insurance policy. Frustrating.
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