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West Insurance Ltd.
Excellent
1644 Duckworth Street, Kitchener, ON N8N 6K4
Profile last updated: February 20, 2026
Est. 2019 2-5 team members
4.1
For individuals and businesses in Kitchener and throughout Ontario, West Insurance Ltd. is the insurance brokerage that delivers real results. We work independently from any single insurance company, giving us the flexibility to shop the market and negotiate on your behalf.
Our expertise spans across auto insurance, property insurance, commercial insurance, and specialty lines. We also provide ongoing support for claims, policy adjustments, and coverage reviews to keep you properly protected year after year.
Though we are a newer brokerage, our team brings years of individual industry experience and a fresh, client-centric approach to insurance. At West Insurance Ltd., our goal is simple: to provide you with the best insurance coverage at the most competitive rate, backed by exceptional personal service.
Contact Information
Location
1644 Duckworth Street
Kitchener, ON N8N 6K4
Location Map
1644 Duckworth Street, Kitchener, ON N8N 6K4
Get DirectionsInsurance Lines
Home InsuranceTenant InsuranceBusiness Insurance
Specialties
Condo InsuranceCyber Insurance
Business Hours
SundayClosed
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
Languages
English
Photos
Reviews
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4.1
8 reviews
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P
Patrick Bouchard
Dec 2025
Amazing customer service
The staff at West Insurance Ltd. are incredibly friendly and knowledgeable. They answered all my questions about tenant insurance and found me a great policy.
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N
Nathan Lefebvre
Nov 2025
Solid broker
West Insurance Ltd. is a solid insurance broker. They compared quotes from several companies for our auto insurance. Could improve their online portal though.
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M
Mei Girard
Jul 2025
Recommended by a friend
A friend recommended West Insurance Ltd. for home insurance. They delivered on the promise of good rates. Communication could be a bit more proactive.
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H
Hassan Girard
Jun 2025
Responsive and caring
When my basement flooded, West Insurance Ltd. was the first call I made. They walked me through the claims process and followed up regularly. A+ service.
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C
Catherine Dubois
Jan 2025
Slow and unresponsive
West Insurance Ltd. was very slow in processing my business insurance application. Emails went unanswered for days. Eventually I went with another broker.
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C
Christopher Sharma
Jun 2024
Local knowledge matters
West Insurance Ltd. really understands the local insurance market in Kitchener. Their connections with insurers helped me get coverage that bigger brokers couldn't.
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A
Amelia MacDonald
May 2024
Exceptional claims handling
When I had a water damage claim, West Insurance Ltd. handled everything quickly and professionally. The claim was settled faster than I expected.
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M
Mia Ross
Feb 2024
Top notch broker
West Insurance Ltd. found us comprehensive home and auto insurance at a price that beat what we were paying before. The team is very responsive.
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