Thunderbird Insurance Brokers Ltd

Thunderbird is the only place I trust with my insurance. Becky is absolutely amazing—she's friendly, approachable, and makes the entire process effortless. I’ve recommended her to all my friends because I know they’ll be taken care of. I’m very particular about where I go for insurance, especially after a bad experience elsewhere (Sussex once insured the wrong vehicle during a renewal, which ended in a $1200 no-insurance ticket!). With Becky at Thunderbird, I know everything’s done right the first time. Oh and P.S. Once Becky had a day-off and I had to deal with the new guy, and he also made the transaction completely painless. Thunderbird you guys are the best!

Thunderbird has been our broker for several years now, and we've been very happy with them. Ryan's helped us multiple times get quotes for homeowner insurance on short notice as we were looking to buy a home. This is always time-sensitive as it risks derailing the rest of the buying process. Each time, Ryan was very responsive, and turned around quotes almost faster than you could ask. The quotes always came with a thorough review of the coverage and our options (different insurers, optional coverage, different deductibles etc.). It's clearly a personalized quote each time, tailored to us and the property being insured. I strongly recommend Thunderbird for your insurance needs, and Ryan in particular (though I'm sure everyone else is great too!). If you've been frustrated by impersonal service and "assembly line sales" in the past with larger brokerages, here's a local business that picks up the phone and lets you talk directly with human experts!

0/5 - A Disgraceful Experience at Thunderbird Insurance: Avoid at All Costs. My visit to Thunderbird Insurance was an utterly deplorable experience that left me questioning how this business is allowed to operate. From the moment I walked through the door, I was assaulted by the overpowering stench of stale cigarettes that hung in the air and outdated decor, making the environment feel unwelcoming and unprofessional. This was just the beginning of what would become a frustrating and infuriating interaction. I had the unfortunate task of dealing with an agent named Ryan Smith, whose incompetence and lack of professionalism were staggering. Ryan seemed incapable of conducting even the most basic human interaction without stumbling. He required no fewer than three separate phone calls to address simple questions about a potential insurance policy, each call adding to the confusion and delay. His inability to provide clear answers without constantly deferring to someone else made it clear he was woefully unprepared for his role. To make matters worse, Ryan repeatedly got the names of multiple people wrong during our interaction—not just mine, but those of others referenced in the conversation. This included misusing pronouns despite clear corrections, which felt disrespectful and careless. It wasn’t a one-time slip; it happened multiple times, creating an impression of complete disregard for basic courtesy and attention to detail. For an insurance agency, where trust and accuracy are paramount, this was a glaring red flag. Frustrated by the unprofessionalism and dubious tactics, I decided to cancel my inquiry on the spot. It was the best move I made. Within 45 minutes of leaving, I contacted another insurance provider and secured a policy that was $300 cheaper and offered better coverage. The new provider was professional, transparent, and efficient—everything Thunderbird was not. The environment at Thunderbird Insurance was repulsive, the staff were incompetent, and their approach felt unethical. If you want an insurance provider that respects you, values your time, and adheres to BCFSA standards, avoid Thunderbird Insurance at all costs. There are far better options out there that won’t leave you feeling misled or disrespected. I hope this review helps others steer clear of this disastrous company!

Best service ever! Liam was particularly helpful! We set everything up easily, he explained my various payment schedules clearly, and was there to answer all my questions within moments of asking them! Really impressed, thank you Liam!

Highly recommend! I had a great experience with Jules. She helped me with my own condo insurance as well as insuring an estate at extremely short notice. She was very professional, helpful and knowledgeable. After having a poor experience at a different place, this was such a huge relief knowing things would be properly taken care of. Thank you Jules!