Thunder Bay Insurance Services Limited

If you hate your money this is the company to back. You will have great features like a absolute absence of any accountability at your local branch, 45min to 1hr wait times to speak to someone who will proceed to do nothing or completely misinform you and attempts at coercion so you don't get what you actually deserve. I have been waiting almost 3 years for a call from the total loss adjuster after a tree fell on my car and spent north of 90 hours trying to get anyone to call me. I have not been provided with any repurchase options, why my car was written off or why they tried to bully me into a bellow market value compensation other than one manager saying they had a employee retention issue and training was rushed. I was recently t-boned in October and they finally called me in January when I reminded them after 20+ calls they are paying for my rental until they settle. If anyone thinks the days of "snake oil" salesmen is gone, I give you this hot mess. I am no longer with this circus and pay less for better service. I hope the manager gives his generic "I'm so sorry, call someone who cares" response to validate everything I just said.

Not worth one star! Bin with these guys for years,never missed a payment,they just contacted me to say they are cancelling my home insurance policy because my house is over a hundred years old,I told the lady on the phone that my home was a hundred years old in 2008 and your cancelling me now? Yes today is January 24th,2025?she just said a letter will be mailed out and I only have one month left! No good reason at all,I pay a couple of thousand dollars each year and have never had a claim! Well I guess it's probably a good thing as they probably wouldn't have covered me anyway. So for anyone thinking of choosing these guys for home insurance I highly recommend looking elsewhere.

You can get a good price at the beginning. But good luck with the rest. To change the vehicle, it's 50%+ an increase in the premium. Need to cancel? Gave me the hardest time. And 0 customer service, the agent is not even listening to me. And called 10 times on 3-4 days every time I can not reach the local agents at Thunder Bay.

We had a problem with our insurance policy when we are calling to customer service, so we decided to talk to an agent in the office. The front desk lady was informative and professional. Also, the agent helped us a lot, there were mistakes in the policy and she figures out and fixed everything for us, moreover, gave possible advice to reduce the monthly payment. We are so glad that we could solve this with the agent.

Terrible experience with All-state. From start to finish, it's been nothing short of a nightmare. Customer service is absolutely atrocious. I had to email and leave multiple voicemails to get someone to call me back. They wanted to cut corners and only replace certain parts jeopardizing the performance of my BMW. This experience has been frustrating and stressful and would not recommend All-State to anyone. If you care about your car, safety of your vehicle and proper service, look elsewhere. Zero stars.....