Sussex Insurance - New Westminster

The absolute worst experience I've ever had at an auto plan agent. My father was terminal with cancer, so transferred his vehicle to me in his last weeks, to make it easier. He was bedridden and could not go in. He passed and I went in with his death certificate to cancel his insurance which is now on nothing as he no longer had a vehicle and was now deceased... The guy says he can't, he needs me to go get the official certificate notorized... I said no, I'm not paying money to cancel this. I called icbc directly and the guy said just take the plates in and drop them off and let the system solve itself. So I went in to do that and he said he couldn't as he'd have to talk to icbc and they weren't open... I said, but you can sell me insurance right now? He said yes. So I could get new policies but not end one. Every government agency accepts his death certificate, but the autoplan agent thinks they are above that? I will go in one more time and whether he wants the plates or not, they are staying there. The policy holder has no vehicle and is dead, I'm not paying to have them fix their billing.

Norm was a great help. I had so many questions and he was very patient and answered each one of them nicely. He also walked me through the paper work . Overall amazing experience.

He made me wait for more than an hour and when the other salients were done he didn’t helped me instead he took another client who came after me and he was very rude and disrespectful and didn’t even helped me out horrible place to be at

i am throughly disappointed. clearly the employee did not listen to me. he ended up adding things to my policy that i did not want. and incorrectly entering in my deductible. this was the first car i have ever purchased insurance for and i was going to pay $50 more than i should’ve every month because of his error. thank heavens i called westland insurance and got it sorted. save your money and time by going somewhere else. listen to the bad reviews!!! this place sucks

I came on Sunday around 9:30 AM that was a gentleman so respectful knowledgable man working hard I didn’t took his name, but he did the great job. I appreciate his work and good communicated