Sussex Insurance - Kelowna Dilworth

The woman named Tammy that works in the insurance office, was super unprofessional with her language. Keeps missing up the paperwork. Instead of doing her job she was on the phone right in front of the customers. It definitely was not work related. Unless you want a headache I'd advise you to go somewhere else.

The lady working there with the pink hair, told us to go to icbc for an account first just because we had an international license and there is absolutely nothing else that can be done, was also rude. so we had to leave and could not complete our car purchase. Although, we knew this was not a necessity and told her we have done this before. We went to suxxex at superstore and the gentleman did it for us and said it’s not problem. It’s just sad to have a bad customer experience for no reason when she could’ve just helped us out.

Tammy was very helpful and knowledgeable about how she explained insurance and coverages to my son who just got his N. she took her time and explained everything so he understood, we as his parents also learned a few new things aswell. very good and understanding we will be coming to her for all our future needs

Tammy has been absolutely outstanding to work with. Always punctual, professional, and easy to reach, they go above and beyond to make sure everything is handled quickly and correctly. Communication is clear and consistent, which made the entire process smooth and stress-free. I’m very impressed with the level of service and attention to detail. I highly recommend Tammy for anyone looking for a reliable and trustworthy insurance agent.

I had a wonderful experience working with Tammy at IL Suswx Insurance. She provided outstanding service—professional, friendly, and always willing to go the extra mile to help. Tammy made the whole process smooth and easy to understand. It’s rare to find someone who truly cares about their clients the way she does. I highly recommend Tammy for anyone looking for excellent insurance service!