Sussex Insurance Coquitlam Centre

Apr 3. The lady with the black hair provided bare minimum service. We approached the kiosk, she was talking on her cellphone, sounded like she was asking some questions to the other person on the line about non-work related stuff. She didn’t get off her cellphone for entirety of 5 minutes as we passed her our insurance info/ids. She is not polite. Needs training. At the end, she barked “You’re done!” through the plastic barrier between us. Thought she was still working on it as she was inputting info from copy she made of insurance paper into the computer. Only went here as it’s convenient, won’t come back.

Johnson Zeng updated my auto insurance account information quickly and professionally through email. Excellent service!

Diana is very patient about our request to adjust insurance plan. She has helped us to contacted with the head office by phone to manage the best way to adjust the plan.

Terrible service. I came in to submit my custom plate application and was told they “don’t take those” and that I had to mail it myself. Later, ICBC confirmed that any broker can take the application. So this place either doesn’t know what they’re doing or just couldn’t be bothered. Completely lazy and unhelpful. When I came back to pick up the plate, the sign said “Back in 10 minutes,” but the office was locked and we waited almost an hour with no staff showing up at all. The map said this place was open, yet there was literally no one there. Total waste of time. I strongly don’t recommend this place — you’ll just end up wasting your time and standing around with no people in sight.

I transacted with this Sussex Insurance office and was happy of the experience. Diana was very professional and helpful with my concerns. She was kind and respectful during our conversation. My transaction was done smoothly without any inconvenience. Her customer service went beyond my expectations. Thank you very much Diana. Congratulations Sussex for having excellent an staff.