Sussex Insurance - Abbotsford- Gladwin

called to inquire about my insurance with them. The staff were helpful in pointing me towards ICBC and getting their number, but overall were not very friendly. They kept interrupting me when I asked questions, and felt like they were rushing to drop our conversation. Not the worst service, and maybe they were just super busy, but I personally wouldn't recommend them.

Worst customer service on the phone didn’t even listen to what I was saying and hang up on December 30, 30th 2025 at 5:15 PM thanks

I highly do not recommend this office. They do not know their job and just play on you.

Visit date - Oct 13, 2025. Time - ~19:30 hrs Purpose - wanted to get an insurance estimate for the new car I’m purchasing. Experience - was told by rep “ you don’t even have profile with us and it’s weird for you to ask for an estimate. You should go to insurance where your have profile” Outcome - collected my license and walked out. Will make sure people in my social circle who may have insurance with Sussex take their business to other service providers

I had quite a nasty and rude response from one if the female employees on Friday, Jan 2, 2026 when I asked if they had any calendars. She looked up from seemed to be her food and said *no*, *we aren't getting any more*. I said that wasn't what I was told a week earlier when I renewed my insurance. She just looked at me with such disdain that I walked away. I have always had good service here so I am very disappointed in this type of reaction. There were two females sitting down and it was the Blondish one that was rude. I will not be renewing my insurance here again.