Omni Insurance Brokers

I struggled between a one or two star review. I have been with McConville Omni for probably close to ten years, if not longer. When I first found them I was quite impressed. Easy to work with, responsive, my agent was excellent and things were overall extremely smooth. I don't know what has happened over the last 18 months or so. My agent randomly changed to someone named Nick who literally never returns calls or responds to emails. I moved and had to change address, so I called/emailed and my premiums changed (for the better) but I found out months later that they never actually changed the address. Once I found out I played email/phone tag for about three weeks with him attempting to get someone to change it to the accurate info and then surprise surprise my premiums shot up, no explanation, no warning, no communication, nothing. Now for the past month I've been trying to contact someone to change banking information after switching institutions. I sent around five emails and made around five calls and left messages over the course of two weeks and received zero replies. I tried to call my insurance company directly and they steered me back to the broker. After weeks of trying on finally had someone send me the proper form and immediately sent it back two or so weeks before the billing date. They said if it doesn't get switched over in the it'll attempt the old account and of that doesn't work they'll try the new account. The billing date came and went and they haven't taken the insurance money yet. I've tried to call the broker and also sent an email and was greeted with auto replies. They're back in the office now (not Nick someone else) and I've left two messages and sent another email and literally radio silence. No communication, nothing. I don't know what's going on with my car insurance, or what is going on with this place now. I've been a customer as I said now for over ten years and it was always great, now it looks like I need to find a new broker for my new renewal.

I have always had a good experience with McConville Omni over the years, but this year was exceptional. I had to change insurers and Katelynn H. helped by giving me great options and guiding me through the confusion of the process. She answered all of my many questions with patience, joy in her voice, calmness in her demeaner, and wealth of informative educational knowledge, to help me make an informed decision. Thank you, Katelynn, for all of your hard work. You are a ROCKSTAR in your industry and the most pleasant person I have had the pleasure of speaking to. McConville Omni, never let her go. Trevor W.

I recently spoke with Katelynn Hewitt and she was very professional helpful and knowledgeable. Any questions I had she was happy to answer and by the end of our conversation she had actually help save me some money on my insurances! I have zero complaints. Omni, you should be proud to have an employee like her representing your company. She definitely deserves a nice raise! Thank you again for your help Kate.

Katelynn H. Is a fantastic broker, very patient and always responded to emails in a timely fashion. Great service.

Very difficult to get service from broker. Agent often not available to field calls, voicemail box often full, days pass before agent follows up or never ... I have to call multiple times. I informed broker of cancellation of home insurance and an address change on phone 2 months ago yet no follow up. I am still being billed and mail still going to that address. I cannot get any satisfaction here. I cannot get assigned to or speak to another agent. If this agent is overwhelmed, hire more and share the workload for better service. Service was great a few years ago. I still haven't received an up to date pink slip for my vehicle either. Same thing. 2 months waiting. I got a temp digital copy with wrong address and had to call back to rectify that while in line at Service Ontario.