McCallum Misale Insurance Brokers Ltd.

My Mother who is disabled has been insured with you guy for god knows how many years. Her rates went up and she called and you found something cheaper. Then she calls me and you guys had her sign a cancellation and did not set her up with a new policy. She asked if I could driver her up to your office to sign the application to get her new insurance after you cancelled her. I called your office to see if you could email me the documents so I could have her sign them as I cant drive her up there during work hours. The broker said she is not allowed to email the docs as the client has to come in the office so you can go over the application, so now my mother is left with no insurance on her apartment. I don't want to mention any Brokers names as it is not their fault you have such archaic procedures that puts road blocks in front of people with disabilities. What brokerage now days does not operate over email and what Brokerages out there leaves people with disabilities with out insurance and makes it difficult for them to bind coverage. I called and talked to the Broker and she said my Mother said she wanted to cancel, of course because you told her she had to get to your office by the next day which she couldn't and she didn't want to renew and have to pay more for a full year or be subject to a cancellation fee.....I was just wondering who the professional is in this situation and how do you let someone cancel and leave them with no insurance after you found them a cheaper rate.....Sounds like a E&O to me

I have not used an insurance broker for many years. Having purchased insurance through companies like TD or Belaire Direct. I choose McCallum and Misale because I had sent an email and they basically saved me a good sum of money. The professionalism and hard work of my broker is greatly appreciated.

After many years with my current Insurer, I was quoted a large unnecessary increase for my 2025 renewal term. My broker rep Kara quickly jumped into action, securing me a new Insurer for cheaper than my expiring premium! Thank you McCallum & Misale, and most importantly, thank you Kara Liersch.

Working with Kara has been amazing! She’s super prompt and always there to help whenever I have questions. She’s helped me and my family and I would highly recommend her for anyone that is looking for insurance.

I was so happy with the service I received from Gilmour Insurance for over 30 years before McCallum & Misale took over. Then I was handed a representative who questioned me like a suspect of potential insurance fraud in her first year, and who the following year, refused to help me find a car insurance rate I could actually afford after I had retired and stopped driving daily. When I found a solution on my own and came back to her, she actually mocked me! I stayed another year, despite being treated so unprofessionally, but this year when my rates went up again and I complained, upset of course, she was glib and offered no explanation. When I asked for a new representative, I was treated like a child by her manager, and told there was no need. I agree. There’s no need to pay a company to treat you like crap when you live in a world with so many better options. Life is too short! I don’t recommend this company at all.