Kent & Essex Mutual Insurance Company

My husband and I had lost confidence in insurance companies until we met Caroline Palotay at Kent & Essex Mutual Insurance Company. Caroline set a new precedence for leadership in the industry of insurance companies. It is because of her leadership and the products she has set us up with, it is her relationship with us that she honours and is committed to that allows us to give this 5 star review. We have experience stellar communication, quick responses and advocacy that has exceeded our expectations. We have cars, rentals, houses, property and farms with her and her knowledge in each one of theses areas is spectacular. Thank you Caroline for your continued commitment to us as customers of Kent & Essex Mutual Insurance Company.

Property Claims Adjuster- Mike Badder, highly recommended. 💯 As having put in my first claim, he went above and beyond his call of duty, by explaining thoroughly how it worked, and answering all my questions, and concerns promptly.

I've been with this insurance company (auto) from the time I was able to have my own insurance policy (10+ years). The consistent lack of communication from this company and their brokers is disappointing to say the least. Consistent rate increases without explanation, despite the fact that I ask to be notified of said changes. Cannot speak to a representative directly, only communication is through a broker. Come the new year, I will paying more for my auto insurance than I was when I first started driving. Their rates are not competitive and there always seems to be some form of catch in place to try and keep rates consistent. Very disappointed with this company after all this time. In true insurance company fashion, this company does not value customer loyalty. I would recommend looking elsewhere for more competitive rates and better customer service.

Mike Stone at Kent & Essex Insurance was absolutely fantastic. He helped me after hours with a last-minute insurance issue and handled everything quickly and efficiently. He was professional, reassuring, and made a stressful situation much easier. I really appreciated how responsive and helpful he was when I needed it most.

I Recently had an accident and Lori McConnell, the physical damage auto adjuster, handled my claim. I have to say that from start to finish my claim was handled in the most professional and courteous manner. Lori kept in touch with me constantly in regards to the status of my claim. From the first day I spoke with her till the day I picked up my repaired automobile took less than a week. She answered every single question I had, and believe me, I had many, with nothing but sheer professionalism. I would recommend Kent Mutual insurance to all my family and friends. They made a horrible situation very easy for me to handle. I am very pleased with the service I received. I have been with the same broker, BrokerLink, in Essex Ontario for many years. I have had a number of different insurers handle my home and auto insurance. By far, Kent mutual Insurance is light years ahead of the rest. Thank you Lori for allowing Manny at Harmon Auto collision in Woodstock (Who did an incredible job on the Repair) take care of my claim and making the process as easy as possible. Marty Mullen January 2026