Kamloops Insurance Services

Told I didn’t need the physical forms over the phone as I just purchased a new vehicle that is being shipped here, when I arrived I was told I need a transfer paper from the previous owner, to which I informed them I purchased from a dealer and never met the previous owner that sold it to the dealer. They also said I need the original copy of the paperwork from the dealership… I never went to the dealership as it’s located on Van Island and everything was done over the phone. So please let me know how I am to get insurance for a vehicle that I have already purchased and that is being delivered? They’re bright idea was to tell me to drive to Van Island and go to the dealership, but how do I do that in a vehicle with no insurance because they won’t let me insure the thing? Make it make sense, so unprofessional, only went here because it was the only place open when I got off work. Moral of the story don’t go here unless you want to be told to drive an uninsured vehicle 6+ hours to a dealership you never visited. I will be going back to my regular insurance place and telling everyone to avoid this place at all costs!! Thanks for nothing Sussex Insurance!!

There are basically the only ICBC office that opens late, every day of the week. It's perfect for if you go purchase a car after work hours! And Laurie is the best 😁

This insurance is a joke they dont want you to insured your vehicle because theres a little bit of erasure with the papers just one number and let you start all over again go back to the seller and let them sign again, but went to downtown insurance no problem it was quick and fast service. Please dont go with this insurance they are not helpful at all and wasting your time.

If I could give 0 stars I would, the staff here are always disrespectful and so snarky when it comes to support with insurance. Every other insurance company I’ve gone through have been amazing. Whenever I am assisted at Sussex I am bossed around and sometimes even yelled at or ridiculed for a simple mistake or multiple questions about large topics. Would not reccomend this place for insurance or anything else to be honest. Rates and options for insurance are awful and was able to find proper pricing anywhere else.

DO NOT USE. No respect your personal information!!! Was solicited by phone to renew my policy. Agreed out of convenience. Agent told me he up front he could verify my identity using my drivers licence number, but proceeded without asking me for the number. Was then told the office was having problems with emails that day, and agent told me he would use his personal email to send me the policy because it had to be completed once started. I refused, but he did not recognize how inappropriate that would be. Two major privacy violations!! Will not go back.