James & Jones Insurance

Recommended by a friend

A friend recommended James & Jones Insurance for home insurance. They delivered on the promise of good rates. Communication could be a bit more proactive.

Exceptional claims handling

When I had a water damage claim, James & Jones Insurance handled everything quickly and professionally. The claim was settled faster than I expected.

Mixed feelings

I had mixed feelings about James & Jones Insurance. The broker was friendly but seemed disorganized. Eventually got my auto insurance sorted but it took longer than expected.

Good broker

James & Jones Insurance took the time to review our existing policies and found gaps in our coverage. They fixed everything and the price was reasonable.

Poor communication

My biggest issue with James & Jones Insurance was the lack of communication. I had to call multiple times to get updates on my home insurance policy. Frustrating.

Very knowledgeable team

James & Jones Insurance has a team of very knowledgeable brokers. They helped me understand the difference between various auto insurance coverages and what I actually need.

Helpful staff

The staff at James & Jones Insurance were helpful when I needed to add a new driver to my auto policy. They found a way to keep the premium increase minimal.

Local knowledge matters

James & Jones Insurance really understands the local insurance market in Brockville. Their connections with insurers helped me get coverage that bigger brokers couldn't.