HK Henderson Navacord

Saturday, they should be open as per the website, but it’s closed! Disappointing!! Please update the website.

If you’re considering Henderson Insurance, I strongly urge you to look elsewhere. They knowingly sell Wawanesa policies that provide little actual coverage and even less support when you need it most. Our experience has been nothing short of frustrating, with a claims process that was both inefficient and deeply disappointing. Despite the severity of our situation, Henderson Insurance never sent an adjuster on-site to properly assess the damage. Instead, we were forced to work with an adjuster located in Winnipeg, who not only lacked firsthand knowledge of the situation but also presented a severe language barrier, making clear and effective communication nearly impossible. This unnecessary obstacle added further delays and frustration to an already difficult process. The most egregious part? We were forced to renew our policy mid-claim just to maintain coverage, despite receiving little to no actual assistance. Rather than advocating for their clients or ensuring a fair resolution, Henderson Insurance left us to navigate this mess on our own. Their lack of accountability and unwillingness to provide real support speaks volumes about where their priorities lie—and it’s certainly not with their policyholders. Insurance should provide peace of mind, not added stress and financial hardship. If you value competent service, transparency, and a company that stands by its customers, I highly recommend taking your business elsewhere. Henderson Insurance has failed us, and I wouldn’t trust them to do any better for anyone else.

Raman preet assisted me here…I can’t speak highly enough of her professionalism and dedication. She assisted me with transferring ownership and insuring my antique 1949 vehicle—a process that can often be complex due to the car’s age and unique status. Ramanpreet was incredibly knowledgeable, patient, and thorough throughout the entire process. She made what could have been a stressful situation completely smooth and hassle-free.

Front desk people are not that great with customer service and need additional training. There are two men that work the front desk regularly and have a bad attitude and give out the wrong information. Actual brokers and managers seem fine and are helpful more or less. Overall this place is okay but they have lots of improving to do.

I recently put a package policy on my vehicle with Stacey. She was friendly, welcoming, and explained everything in great detail. She ensured that I fully understood each section before signing or paying for anything. I would recommend asking for her if you are looking for insurance.