Heartland Insurance Services

Heather is easy to do business with. Good service.

Takes 4 plus days to get a car added to my existing policy. Brokers say the portal they use to make changes rarely works. Terrible customer service.

Heartland Mutual declined to renew my house policy as they felt that I was taking too long to finish building the house, which took approximately 2 years to build. Over this time, the company demonstrated an in ability to work with me to manage my policy and needs but rather added to the already stressful exercise of building a house by pressuring me to build to suit their timeline rather than build to the quality of house that I wanted. My last verbal communication with them resulted with them providing a 2 month extension to my existing policy with the expectation of completing the house in that time. I paid them for the extension and later that same day I received a registered letter from them telling me that they had no intention of renewing my policy at the end of the two month extension. The company itself may be an acceptable insurance company but the underwriter and the compnay representative who managed my insurance policies are not. It may be in my best interest to avoid this company given the amount of grief that they have caused when I haven't made a claim. What would they have done had I made a claim?

Big shout out to Ty Walsh for being very helpful and making the process very easy for us! I’d highly recommend working with Ty.

My parents, with my oversight, had a very positive experience working with Ty Wash. A short time frame was met by Ty working extra hours to meet our needs. He took extra time to provide detailed explanations in a manner that we were able to understand. Our questions were met respectfully. We were very pleased to purchase economical insurance, as a result of Ty’s expertise.