Douglas Insurance Group

Responsive and caring

When my basement flooded, Douglas Insurance Group was the first call I made. They walked me through the claims process and followed up regularly. A+ service.

Amazing customer service

The staff at Douglas Insurance Group are incredibly friendly and knowledgeable. They answered all my questions about tenant insurance and found me a great policy.

Good broker

Douglas Insurance Group took the time to review our existing policies and found gaps in our coverage. They fixed everything and the price was reasonable.

Quick and efficient

Needed auto insurance quickly after buying a new car. Douglas Insurance Group had everything set up within a few hours. Great efficiency!

Room for improvement

Douglas Insurance Group handled our business insurance, but the process was slow and I had to follow up multiple times. The final policy was fine though.

Helpful but slow

The broker at Douglas Insurance Group was very helpful and knowledgeable about business insurance, but it took a few days to get our quotes back. End result was good though.

Helpful staff

The staff at Douglas Insurance Group were helpful when I needed to add a new driver to my auto policy. They found a way to keep the premium increase minimal.

Great experience!

I had an excellent experience with Douglas Insurance Group. They found me the best auto insurance rate in Welland and the whole process was seamless.