Douglas Insurance Group

Reliable broker

Been with Douglas Insurance Group for a couple of years now. They handle our home and auto insurance well. Sometimes hard to reach during busy periods.

Exceptional claims handling

When I had a water damage claim, Douglas Insurance Group handled everything quickly and professionally. The claim was settled faster than I expected.

Could be better

The rates Douglas Insurance Group found for my home insurance were okay, but I found a similar quote on my own online. The personal service was nice though.

Does the job

Douglas Insurance Group helped me find auto insurance after I moved to Waterloo. Decent rates and good coverage. Not the most high-tech office but they get results.

Amazing customer service

The staff at Douglas Insurance Group are incredibly friendly and knowledgeable. They answered all my questions about tenant insurance and found me a great policy.

Wonderful experience

Needed business insurance for my small company and Douglas Insurance Group made the process so easy. They compared quotes from several insurers and found the perfect fit.

Slow and unresponsive

Douglas Insurance Group was very slow in processing my business insurance application. Emails went unanswered for days. Eventually I went with another broker.

Helpful staff

The staff at Douglas Insurance Group were helpful when I needed to add a new driver to my auto policy. They found a way to keep the premium increase minimal.