Cross Insurance Group

Not what I expected

Based on reviews I expected more from Cross Insurance Group. The auto insurance rates they quoted were higher than what I found elsewhere. Didn't feel valued as a customer.

Okay but not great

Used Cross Insurance Group for tenant insurance. Price was average, service was fine. Nothing that really stood out compared to other brokers I've used.

Renewal was painless

Just went through my annual renewal with Cross Insurance Group. They proactively reviewed my home insurance and found me a better rate without me even asking.

Average experience

My experience with Cross Insurance Group was average. They found decent auto insurance rates but nothing spectacular. Communication could be improved.

Lost my documents

Cross Insurance Group lost some of my paperwork during the home insurance application process. Had to resubmit everything. Very unprofessional experience.

Saved us money on auto insurance

Switched our auto insurance through Cross Insurance Group and saved a significant amount. The broker took the time to explain all the coverage options clearly.

Good value

I appreciate that Cross Insurance Group shops around for the best rates. My auto insurance went down after switching. Customer service is generally good.

Helpful staff

The staff at Cross Insurance Group were helpful when I needed to add a new driver to my auto policy. They found a way to keep the premium increase minimal.