Cook Risk Management

Slow and unresponsive

Cook Risk Management was very slow in processing my business insurance application. Emails went unanswered for days. Eventually I went with another broker.

Does the job

Cook Risk Management helped me find auto insurance after I moved to Red Deer. Decent rates and good coverage. Not the most high-tech office but they get results.

Renewal was painless

Just went through my annual renewal with Cook Risk Management. They proactively reviewed my home insurance and found me a better rate without me even asking.

Good value

I appreciate that Cook Risk Management shops around for the best rates. My auto insurance went down after switching. Customer service is generally good.

Made insurance easy

Insurance has always been confusing to me, but the team at Cook Risk Management explained everything in plain language. Got great tenant insurance coverage at a fair price.

Poor communication

My biggest issue with Cook Risk Management was the lack of communication. I had to call multiple times to get updates on my home insurance policy. Frustrating.

Good overall experience

Had a good experience with Cook Risk Management. They found me a competitive rate for home insurance. Only minor issue was the paperwork took a bit longer than expected.