Profile last updated: February 20, 2026
397 Rideau Street
Ottawa, ON L4Q 5B3
397 Rideau Street, Ottawa, ON L4Q 5B3
Get Directions8 reviews
Christopher Lavoie
Disappointing experience
I was disappointed with Chen & Smith Insurance. They took over a week to get back to me with auto insurance quotes and the rates weren't even competitive.
Rebecca Gauthier
Would recommend to anyone
The team at Chen & Smith Insurance in Ottawa went above and beyond to help us. They shopped around and found us home insurance that was significantly cheaper.
Andrew Gauthier
Quick and efficient
Needed auto insurance quickly after buying a new car. Chen & Smith Insurance had everything set up within a few hours. Great efficiency!
Raj Olsen
Would not recommend
Had a bad experience with Chen & Smith Insurance. When I needed to file a claim, they were hard to reach and unhelpful. Ended up switching to a different broker.
Mia Tremblay
Trustworthy and reliable
I've trusted Chen & Smith Insurance with all my insurance needs for the past five years. They always review my policies at renewal to make sure I'm getting the best deal.
Jean-Pierre Kim
Happy with the savings
Saved about $200 on my auto insurance by switching through Chen & Smith Insurance. The broker was friendly and professional. Renewal process was smooth.
James Sharma
Good overall experience
Had a good experience with Chen & Smith Insurance. They found me a competitive rate for home insurance. Only minor issue was the paperwork took a bit longer than expected.
Emma Hamilton
Excellent service
After a car accident, Chen & Smith Insurance guided me through the entire claims process. I felt supported every step of the way. Cannot recommend them enough.
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