Bourque - Ryan Insurance

Very disappointed, this has to be the worst customer service I ever experienced. I do not recommend this place at all.

I deal with Gary Ryan for my car and business liability insurance. Always quick, responsive and good rates.

Called for quote multiple times and all agents were busy. I understand that, and left name and number multiple times, but they never got back to me. Gave up and went to a different company.

The office Administrator is always there when I have questions. If I need a copy of policy e-mailed to me, she does it within 1 hour. If I need to talk to Gary Ryan, he will take my call if not on a call or he will call me within 2 hours. I only have good service from them and prices are good and when my husband's SUV was hit by a truck and totaled, we received our money fast. I refer them anytime people ask me where to go for insurance.

Good service and good products. They really help you through tough times, and I couldn't be more appreciative. I had a cancellation for non-payment on my record, and was put on my mortgage lender's blanket asset policy after my cancellation, which was prohibitively expensive. Finding other coverage was impossible. Bourque & Ryan showed patience and compassion and found me a policy that was actually cheaper than the policy I originally had. Even as times continued to be tough, and I missed another payment, they were able to take it in-person and issue a broker's cheque to the underwriters to keep my policy active. They helped me when I needed it most, and helped me get things back on track. Can't recommend them enough. I think this place is unfairly criticised by other reviews. When reading other reviews, keep it mind that they are insurance brokers, not providers.