Allstate Insurance: Newmarket Agency

I had the pleasure of working with Mia Chen for my auto and home insurance needs, and she was absolutely fantastic. Mia was incredibly thorough and patient, walking me through all the details, considerations, and different coverage options. She spent hours carefully reviewing my previous policy and made sure to provide an accurate and comprehensive quote from Allstate Insurance. Although the final rate can’t compete with my current policy, Mia’s outstanding professionalism and dedication truly impressed me. Her service was helpful, transparent, and thoughtful from start to finish. I’m very happy with the support I received, and I’ll definitely consult her again when it’s time to renew, and hopefully, we can find an even better rate next time. Highly recommend!

I talked with Mia about car insurance. I supposed to leave a message to her as it was after work time, around 7-8pm, but she said she could help me take a look right now and she was very considerate as it is our first car. Thank you so much Mia!

This office will not handle any questions or concerns once you are a customer. After having multiple problems with connection issues with the customer care centre, (2 dropped calls, 1 hang up), I called Newmarket - my local agency - which it advises on the website. The agent who answered wouldn't help and they would only refer to the call centre for support. The only way to get someone to answer the phone at this agency is to pretend you're a new client. It is terrible service and I will be taking my business elsewhere as soon as possible!

I cannot recommend Mia Chen highly enough! I first reached out to Mia last year with a complex home insurance question, not expecting much beyond a quick answer. To my surprise, she went above and beyond — from last year until now, she has consistently followed up, researched every detail, and ensured I understood all the requirements. No matter the time or how complicated the situation became, Mia was always patient, thorough, and genuinely committed to helping me. Thanks to her dedication, she resolved an issue I had been struggling with for years. I feel incredibly fortunate to have met such an outstanding professional through what started as a casual inquiry. Thank you, Mia, for your exceptional service and care!

Kianna provided us with excellent service. We needed to add another vehicle to our existing policy and Kianna took the time to ensure all the details were accurate. She also walked through costs/benefits of various options for us to make an informed decision. Job well done!