Allstate Insurance: Belleville Agency

I had an absolutely incredible experience dealing with Ryan Reckenberg for getting home insurance for my rental property. He is honest, open, and willing to help. He gave me great advice and even helped lower my auto insurance by suggesting a bundle that I was happy to do. I feel so well taken care of and I am comforted to know that such a great broker is just a phone call away to help me with any questions or problems. He genuinely cares about his clients. Thank you so much Ryan!

I recently had the pleasure of working with Ryan Reckenberg for my insurance needs. Ryan demonstrated exceptional professionalism, providing a comprehensive quote in record time. His friendly and approachable nature made the process enjoyable. Thank you, Ryan, for your outstanding service

Someone answered the phone immediately and because I wanted to ADD to my policy I was sent to customer service. After 20 min I hung up. Customer loyalty department needs to get this review! Update: After 5 words they transfered me again then 10 words into person 3 they hung up. So just about 45 minutes of my life gone. I can't wait till renewal time (which is commin up fast - I hear CAASCO is trying to build our their book).

We've been customers of Allstate insurance for over 8yrs. We were looking to add another policy to our existing policies with Allstate. I was connected with Kristen Candow from the Belleville office which at that time, had made a phone call appointment with Kristen for a specific time and day for us to add the policy. We were hoping to have this wrapped up before heading off on our 2 week vacation. On the afternoon of our booked appointment, I picked my spouse up from work on his lunch to accommodate the appointment time. We sat and waited for over 1/2hrs with no phone call from Kristen. I dropped my spouse back off at work and left a voicemail for Kristen wondering what happened. On Monday morning, we started the process of going with another insurance provider as clearly Allstate doesn't want our business. 2 days later, I received a voicemail from Kristen stating that she forgot she was on vacation, and left my profile with the team to handle, which they did not and that she was calling to follow up. Today when we called to cancel our policy, Kristen's story changed as to why she never kept our phone appointment, yet I have her voicemail saved discrediting her statements. Dishonesty doesn't go far with us. I don't think I need to explain what unprofessional services we received from Kristen. It's appalling to say the least. Also, not to mention wasted 2.5 days of our vacation on finding a new insurance company due to her negligence.

In looking to find a new insurance policy for my cars and home, I was put in touch with Ryan Reckenberg. Ryan took the time to review my existing coverage and recommend a more suitable coverage across all the products. He was able to find gaps that the previous provider didn't cover and at the same time reduce my overall costs. To top it all off, I received my new pink slips for the car insurance with a personal note from Ryan, something I have never experienced before from any insurance broker/provider. Thank you Ryan for the wonderful experience and best possible rates!!!